Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Revive handles personal data in connection with its bicycle servicing and repair workshop, website use, and related communications. It applies to visitors, customers, and other individuals who interact with us in South Africa and nearby service areas.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where records must be retained for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records before responding.

We may need to verify identity before acting on a request that affects personal data.

We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we take reasonable steps to delete it or de-identify it in line with our retention practices.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Any updated version will apply from the date it is posted on the website unless a different effective date is stated. We may also draw attention to material changes through reasonable notice where appropriate.

We may revise this policy when our practices, services, or legal obligations change.
01 · Purpose

How We Use Personal Data

We use personal data to respond to inquiries, arrange bookings, receive bicycles for inspection, assess service scope, prepare quotes, carry out repairs and adjustments, manage payments, provide service summaries, maintain records, and support customer communication. We also use limited data to operate and secure the website, monitor basic performance, and send seasonal maintenance reminders where appropriate.

Processing is limited to workshop operations and related administrative needs.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, communication providers, website or IT support services, and other operational partners that help us run the workshop and website. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to handle it with appropriate confidentiality.

Service providers receive only the information needed to perform their assigned function.
03 · Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.

Disclosure may be required where law, court process, or regulatory duties apply.
01 · Collection

Information We Collect

We may collect identifying details, contact details, bicycle and service information, appointment records, payment-related information, and communications sent to us. Where relevant, we also process intake notes, inspection findings, quote approvals, repair history, and collection summaries.

The information collected depends on the service inquiry, booking method, and workshop interaction.
02 · Sources

How We Collect Information

We receive personal data from service inquiries, booking requests, workshop drop-ins, phone calls, emails, contact forms, and bicycle intake at the workshop. We may also collect limited device and usage information through the website and records created during service handling and payment processing.

Most information is provided directly by the customer, with some technical data generated during website use.
03 · Cookies

Cookies We Use

The website may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies are used in a limited way to support navigation, improve performance, and maintain basic functionality.

We use only standard cookie categories needed for operation, measurement, and preference handling.
04 · Controls

Cookie Controls

You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. If you disable cookies, some website features may not operate as intended, particularly those that support form use or basic site functionality.

Browser settings can be used to limit or remove cookies, although some site functions may be affected.
Privacy Contact

Contact for Privacy Matters

Email contact
help@roadleathertrain.click
Telephone contact
+27 71 571 6051
Postal address
14 Fortress Street, Rhodesfield, Kempton Park, 1619
Privacy contact
Contact Page

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page